Welcome to Zoya Shop. By accessing or using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our online store.
1. About Zoya Shop
Zoya Shop is an online store offering lingerie, bras, nighties, body stockings, and other fashion and intimate-wear products.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use it for fraudulent activities.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.
However, colors may appear slightly different depending on your device or screen settings. Product availability may also change without notice.
4. Orders
When you place an order, you are responsible for providing accurate and complete information, including your name, phone number, and delivery address.
We reserve the right to cancel or refuse an order in situations such as incorrect pricing, product unavailability, suspected fraudulent activity, or other circumstances that require cancellation.
5. Prices and Payments
All product prices are displayed on our website. Prices may be changed at any time without prior notice.
You agree to provide valid payment information where required and authorize the applicable payment provider to process your payment.
6. Delivery
We will make reasonable efforts to deliver orders within the estimated delivery timeframe provided at the time of purchase. Delivery times may vary due to courier delays, weather, holidays, incorrect addresses, or circumstances outside our control.
7. Returns & Exchanges
Zoya Shop offers a 7-day return and exchange policy from the date you receive your order.
Returned products must generally be unused, unworn, undamaged, and in their original packaging with tags intact. Due to hygiene considerations, intimate products may not be eligible for return or exchange if they have been worn or used.
Please refer to our Return & Exchange Policy for complete details.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue and determine an appropriate resolution.
9. Intellectual Property
All content on the Zoya Shop website, including text, images, logos, graphics, product descriptions, and design elements, is owned by or used with permission by Zoya Shop and may not be copied, reproduced, or used without authorization.
10. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.
11. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.
12. Changes to These Terms
Zoya Shop may update or modify these Terms & Conditions from time to time. Changes will become effective when posted on our website. You are encouraged to review this page periodically.
13. Contact Us
If you have any questions about these Terms & Conditions, your order, or our policies, please contact Zoya Shop through the contact information provided on our website.
By using our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions.
Zoya Shop — Thank you for shopping with us.