Return & Exchange Policy

At Zoya Shop, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a 7-day return and exchange policy subject to the conditions below.

1. 7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must:

Be unused and unworn
Be in its original condition
Have all original tags and packaging intact
Not show any signs of damage, washing, or alteration

2. Intimate & Hygiene Products

For hygiene and safety reasons, lingerie, bras, body stockings, nightwear, and other intimate products may only be returned or exchanged if they are unused, unworn, and in their original packaging.

Products that have been worn, washed, damaged, or otherwise used may not be eligible for return or exchange.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue.

After verification, we will arrange an appropriate replacement, exchange, or other resolution.

4. How to Request a Return or Exchange

To request a return or exchange, please contact Zoya Shop within 7 days of receiving your order. Provide your order details and the reason for the return or exchange.

Our customer support team will provide instructions for the return process.

5. Return Shipping

Return shipping arrangements and costs may depend on the reason for the return. If the item was incorrect, damaged, or defective due to our error, we will review the case and provide an appropriate solution.

6. Refunds

Once a returned item is received and inspected, we will notify you whether your return has been approved. If approved, the refund will be processed according to the payment method and applicable processing timelines.