Complaints Policy

At Zoya Shop, we value our customers and are committed to providing quality products and reliable service. If you have a complaint or are unhappy with your order or shopping experience, we encourage you to contact us so we can help resolve the issue.

How to Make a Complaint

Please contact Zoya Shop with the following information:

Your name
Order number
Phone number or email address
Details of your complaint
Photos or other relevant information, if applicable

Providing complete information helps us investigate and resolve your complaint more quickly.

Our Complaint Process

Once we receive your complaint, our team will review the issue and contact you if we need additional information. We will make reasonable efforts to resolve complaints fairly and as quickly as possible.

If your complaint concerns a damaged, defective, incorrect, or missing item, please contact us as soon as possible after receiving your order.

Returns & Exchanges

If your complaint relates to a return or exchange, please refer to our 7-Day Return & Exchange Policy. Products must meet the applicable return and exchange conditions.